Our products are digital PDF downloads delivered instantly after payment. Because a digital file cannot be "returned", all sales are final once the product has been delivered and we do not offer refunds for change of mind.

We will fix the problem or issue a full refund if:

• You were charged more than once for the same order

• You paid but did not receive access to the product, and we cannot deliver it within 3 business days of your email

• The file is damaged or cannot be opened, and we cannot send you a working copy

Email susan@smoothstrong.com within 14 days of purchase. Include the email address you used at checkout, the purchase date and a short description of the problem. We reply within 2 business days.

Approved refunds are returned to the original payment method. Depending on your bank, it may take 5–10 business days to appear on your statement.

Please read the product description carefully. If you have any questions about whether the workbook is right for you, email us before purchasing. We're happy to help.